SHIPPING INFO
OUR PRODUCTS ARE MADE TO ORDER, WHICH MEANS WE CREATE YOUR ITEM AFTER YOUR ORDER HAS BEEN PLACED. TO ENSURE THE HIGHEST QUALITY, OUR PRODUCTS ARE ALL HANDMADE WITH LOVE AND ATTENTION TO DETAIL. AT THIS TIME, PLEASE EXPECT YOUR ORDER TO SHIP OUT IN 7-10 BUSINESS DAYS.
GOOD THINGS TAKE TIME, AND WE ASSURE YOU THAT OUR PRODUCTS ARE ALL WORTH WAITING FOR. YOU WILL RECEIVE AN EMAIL WITH THE TRACKING NUMBER ONCE YOUR ORDER IS SHIPPED OUT!
SHIPPING TIMES & COSTS
WE SHIP WORLDWIDE! ALL OUR SHIPPING PRICES ARE IN US DOLLARS (USD). PLEASE NOTE THAT BUSINESS DAYS DO NOT INCLUDE PUBLIC HOLIDAYS AND WEEKENDS. SEE BELOW TO FIND MORE INFORMATION REGARDING DELIVERY TIMEFRAMES PER DESTINATION:
PLEASE NOTE THAT THE TIME FRAME IN THE TABLE IS ONLY AN ESTIMATION. AS THERE ARE MANY UNCONTROLLABLE FACTORS IN INTERNATIONAL SHIPPING, ESPECIALLY DURING THE COVID-19 PANDEMIC, WE CAN'T MAKE ANY SHIPPING TIME GUARANTEES. WE ARE ALSO UNABLE TO OFFER RETURN FOR ITEMS ARRIVE LATE.
DELIVERY INFORMATION
COVID-19 IMPACT: PLEASE ALLOW EXTRA TIME FOR DELIVERY AND DISPATCHMENT AS A RESULT OF COVID-19. MANY COURIERS ARE OPERATING ON LIMITED STAFF AND SHIPPING DELAYS ARE UNFORTUNATELY OUT OF OUR CONTROL. WE ARE DOING OUR BEST TO MAKE ALL YOUR PRODUCTS ON TIME IN OUR WAREHOUSE. BUT SINCE OUR PRODUCTS ARE HANDMADE, PLEASE KNOW THAT OUR STAFF AND OPERATION TEAM MIGHT BE AFFECTED BY COVID-19 RESULTING IN DELAY IN DISPATCH.
DELIVERY DELAYS: DURING BUSY SALE PERIODS OR NEW COLLECTION LAUNCHES, YOUR ORDER MAY NOT ALWAYS BE DELIVERED WITHIN THE SPECIFIED DELIVERY TIMEFRAMES. WE ARE UNABLE TO PROVIDE COMPENSATION TO CUSTOMERS FOR ANY UNEXPECTED DELAYS WITH YOUR DELIVERY ONCE THE ITEM HAS BEEN DISPATCHED FROM OUR WAREHOUSE.
CUSTOMS CHARGES: THE PRICES WITHIN THE ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR. THESE COSTS ARE IMPOSED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES BEFORE PLACING AN ORDER. CATCHALL IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES.